Frequently asked questions
Do I have to leave Foodpanda?
No. Keep your Foodpanda listing for new customers, and send your regulars to your own website, where you pay no commission.
How long does setup take?
A few minutes. Paste your Foodpanda link, check your menu and colours, pick your web address and share the link.
Is there a setup fee or advance payment?
No. There is no setup fee and no advance payment. Your 14-day trial is free and you can cancel any time.
How do I pay Degh?
By bank transfer, JazzCash or EasyPaisa. Your first invoice comes when the trial ends; upload the payment screenshot in your admin and we confirm it, usually the same day.
How do my customers pay me?
Cash on delivery, or Scan-to-Pay with JazzCash, EasyPaisa or bank transfer. The customer pays straight into your account and uploads the screenshot with the order.
Can I use my own domain?
Yes. Run your shop on order.yourbrand.com, or use a free yourshop.degh.app address. SSL is included and we set it up for you.
Who delivers the orders?
You do, with your own riders, exactly as you would for phone or WhatsApp orders. You set the delivery areas, fees and minimum order.
What happens if I stop paying?
You get reminders by email and in your admin. If an invoice stays unpaid for 10 days your online shop is paused (your admin and data stay). It reopens as soon as the payment is confirmed.
Can I cancel any time?
Yes. There's no contract. Stop paying at the end of your month, or message us and we'll close the account.
Is my customer list mine?
Yes. Your customers, orders and menu belong to you. Export them to Excel whenever you like.
Still have a question? Contact us.